Shipping policy
Return and Refund Policy
Thank you for choosing Eye Couture for your eyecare product needs. We are committed to providing you with exceptional products and service. Please read our return policy carefully to understand our guidelines for returns and exchanges.
Returns and Exchanges:
1. Eligibility:
- Only unopened and unused items in their original condition are eligible for return or exchange.
- Products must be returned with all original packaging, tags, and labels intact.
2. Timeframe:
- Returns or exchanges must be requested within 30 days from the date of purchase.
- Any requests made after the 30-day period will not be accepted.
3. Non-Returnable Items:
- Opened or used items are not eligible for return or exchange.
- Personalized or customized products cannot be returned or exchanged unless they are damaged or defective upon receipt.
4. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately.
- We will guide you through the process of returning the item and provide a replacement or refund upon verification.
5. Return Process:
- To initiate a return or exchange, please contact our customer support team at [insert contact information].
- Provide your order details and a brief explanation of the reason for the return or exchange.
- Our customer support team will assist you in completing the necessary steps.
6. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the product.
- We recommend using a trackable shipping method and purchasing shipping insurance for the returned item.
- Eye Couture is not liable for any lost or damaged items during the return shipping process.
7. Refunds:
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to the original payment method within 7 days.
- Please note that the refund may take additional time to reflect in your account, depending on your bank or credit card issuer's policies.
8. Non-Refundable Items:
- Shipping charges, as well as any applicable taxes or duties paid at the time of purchase, are non-refundable.
Eye Couture reserves the right to modify or amend this Return and Refund Policy at any time without prior notice. We recommend reviewing this policy periodically for any updates or changes.
If you have any questions or concerns regarding our return policy, please reach out to our customer support team at eyecarecenteroc@gmail.com . We are here to assist you and ensure your satisfaction.
Thank you for choosing Eye Couture.
Thank you for choosing Eye Couture for your eyecare product needs. We are committed to providing you with exceptional products and service. Please read our return policy carefully to understand our guidelines for returns and exchanges.
Returns and Exchanges:
1. Eligibility:
- Only unopened and unused items in their original condition are eligible for return or exchange.
- Products must be returned with all original packaging, tags, and labels intact.
2. Timeframe:
- Returns or exchanges must be requested within 30 days from the date of purchase.
- Any requests made after the 30-day period will not be accepted.
3. Non-Returnable Items:
- Opened or used items are not eligible for return or exchange.
- Personalized or customized products cannot be returned or exchanged unless they are damaged or defective upon receipt.
4. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately.
- We will guide you through the process of returning the item and provide a replacement or refund upon verification.
5. Return Process:
- To initiate a return or exchange, please contact our customer support team at [insert contact information].
- Provide your order details and a brief explanation of the reason for the return or exchange.
- Our customer support team will assist you in completing the necessary steps.
6. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the product.
- We recommend using a trackable shipping method and purchasing shipping insurance for the returned item.
- Eye Couture is not liable for any lost or damaged items during the return shipping process.
7. Refunds:
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to the original payment method within 7 days.
- Please note that the refund may take additional time to reflect in your account, depending on your bank or credit card issuer's policies.
8. Non-Refundable Items:
- Shipping charges, as well as any applicable taxes or duties paid at the time of purchase, are non-refundable.
Eye Couture reserves the right to modify or amend this Return and Refund Policy at any time without prior notice. We recommend reviewing this policy periodically for any updates or changes.
If you have any questions or concerns regarding our return policy, please reach out to our customer support team at eyecarecenteroc@gmail.com . We are here to assist you and ensure your satisfaction.
Thank you for choosing Eye Couture.